Returns and cancellations

Returns and refunds

Thank you for your purchase! In the unlikely event that you are not happy with your treats, please let us know about the problem within 24 hours and then return the uneaten portion to the bakery within one business day of receipt of your product. Full or partial refunds and store credit are decided on a case-by-case basis. Our mission is always to make sure that you’re always happy. If we have made a genuine mistake (the product was not made correctly or otherwise), we will certainly make it right. We are not able to offer refunds in cases where the product was prepared and baked correctly, but a flavor or texture didn’t meet a personal taste or preference. Most people LOVE our offerings, but it’s impossible to predict everyone’s particular taste preferences. If something has gone wrong, please let us know right away!

CANCELLATION POLICY

Please be aware that we are unable to cancel orders with less than 24 hours notice. We are able to offer a full refund for orders cancelled with 48 hours notice or more and a partial refund for orders cancelled less than 48 hours but more than 24 hours.